Legal

Terms of Service

Last updated: 16 July 2026

These terms apply when you use this website or engage Handled, a service operated by Monosolution Services, a business registered in Trinidad and Tobago ("Monosolution," "we," "us"). By submitting the enquiry form or engaging our service, you agree to these terms.

1. What Handled is

Handled sets up and runs back-office functions for small businesses in Trinidad and Tobago, delivered primarily via WhatsApp — including lead capture, quoting, invoicing, payment tracking and reminders, and, on higher plans, bookkeeping, website management, and social media management. Plan details and features are described on this website and may be updated from time to time.

2. Enquiries and onboarding

Submitting the enquiry form on this site does not create a contract or subscription. It's a request for us to contact you. A service relationship begins only once we've spoken with you and you've agreed to start.

3. Fees and payment

Handled is billed as a monthly fee, at the rate applicable to the plan you choose at the time you sign up. Prices shown on this site are indicative and may change; we'll confirm current pricing before you commit. Invoices are issued and payable on the terms we agree with you directly.

4. Your responsibilities

You're responsible for giving us accurate information about your business, and for the accuracy of anything you ask us to send on your behalf (quotes, invoices, customer messages). We act on the instructions and information you give us; we're not responsible for errors that result from inaccurate information you provided.

5. Cancellation

You can stop using Handled at any time by telling us. There's no long-term lock-in. Fees already invoiced remain payable; we don't provide refunds for partial months except where required by law.

6. What we don't do

Handled does not hold, move, or take custody of your customers' payments beyond what's explicitly agreed as part of an active plan and clearly disclosed to you at the time. Card payment details, where collected, are handled by a licensed third-party payment provider — never stored or processed directly by us.

7. Acceptable use

You agree not to use Handled to send unlawful, fraudulent, or abusive communications to your customers, or to use the service in a way that violates Trinidad and Tobago law or the policies of the platforms we use to deliver the service (including WhatsApp's Business Messaging Policy).

8. Limitation of liability

We work carefully, but Handled is provided on an "as available" basis. To the extent permitted by law, Monosolution's liability for any claim relating to the service is limited to the fees you paid us in the three months before the claim arose. We're not liable for indirect or consequential losses.

9. Changes to these terms

We may update these terms from time to time. If we make material changes, we'll update the date at the top of this page and, where practical, let active clients know directly.

10. Governing law

These terms are governed by the laws of Trinidad and Tobago.

11. Contact

Monosolution Services
Trinidad and Tobago
handled@monosolution.xyz · +1 868 485 1669