Handled.

Legal

Privacy Policy

Last updated: 16 July 2026

Handled is a service operated by Monosolution Services, a business registered in Trinidad and Tobago ("Monosolution," "we," "us"). This policy explains what information we collect through this website and our services, why, and what rights you have over it.

1. What we collect

When you submit the "Tell us about your business" form on this site, we collect:

  • Your name
  • Your business name, if you provide one
  • Your WhatsApp number
  • Anything you write in the free-text field describing your business needs

If you go on to become a Handled client, we additionally collect and process the business information needed to deliver the service: quoting, invoicing, payment records, and related business communications, consistent with what you provide us directly.

2. Why we collect it

We use this information to:

  • Contact you about Handled and respond to your enquiry, primarily via WhatsApp
  • Set up and deliver the Handled service if you become a client
  • Meet our own record-keeping and statutory obligations as a Trinidad and Tobago business

We do not use your information for advertising profiling, and we do not sell your information to anyone.

3. Where it's processed

Our systems run on servers located in the United States. This means your information is transferred outside Trinidad and Tobago for processing and storage. We take reasonable technical and organizational measures to keep it secure in transit and at rest.

This website is delivered through a content delivery network, which may log standard technical request data such as your IP address as part of normal web delivery and security. Some fonts on this site are loaded from a third-party font service, which may receive your IP address as part of that request.

4. Who else sees it

We use a small number of service providers to run Handled: hosting and infrastructure providers who run our servers and this website, email and messaging providers who deliver emails, SMS and WhatsApp messages on our behalf, and payment providers, if and when payments are processed through the service.

We also use an artificial-intelligence provider to help us understand the messages you send us. When you message Handled on WhatsApp, the content of that message is sent to that provider so it can work out what you are asking for — for example whether you are requesting a booking, asking about a price, or wanting to cancel — so that your message can be routed and answered. It is processed for that purpose, on our instructions, on the same terms as the other providers described here.

We partner with trusted service providers who operate strictly under our instructions. They are contractually bound to use your data solely to deliver their specific services, receive only the minimum information required, and are strictly prohibited from sharing or reusing your data for any other purpose. Each one receives only what it needs to do that job: our email provider needs an email address to send an email, not your invoices or your customer list.

We do not share your information with anyone else, except where the law requires it. We never sell it.

5. How long we keep it

If you contact us and don't become a client, we keep your enquiry details only as long as needed to follow up, and delete them on request or after a reasonable period of inactivity.

If you become a Handled client, business records such as invoices and payment records are retained for six years, in line with Trinidad and Tobago's Income Tax Act and VAT Act requirements.

6. Your rights

You can ask us to:

  • Tell you what information we hold about you
  • Correct information that's wrong
  • Delete your information, subject to what we're legally required to retain (see Section 5)

To do any of this, see our Data Deletion Instructions, or email us at handled@monosolution.xyz.

7. Children

Handled is a business service and is not directed at, or knowingly used to collect information from, anyone under 18.

8. Changes to this policy

If we make material changes to this policy, we'll update the date at the top of this page.

9. Contact

Monosolution Services
Trinidad and Tobago
handled@monosolution.xyz · +1 868 485 1669